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Privacy Policy

This Privacy Policy explains how SentinelAI collects, uses, protects, and handles information related to user accounts, phone calls, SMS updates, appointment-related actions, and other assistant communication features.

Effective date: July 28, 2026 Contact: contact@mdsa.pro

SentinelAI is an AI assistant application that helps verified users with user-requested assistant tasks, including phone calls, appointment follow-ups, reminders, call-completion summaries, SMS updates, and related communication features.

Information We Collect

SentinelAI may collect information needed to provide, secure, and improve the service, including:

  • Account information such as name, email address, verified phone number, login status, communication settings, and account verification status.
  • Security information such as device/session data, authentication status, two-factor authentication status, identity verification status, trusted-device status, and account safety records.
  • Assistant task information such as user-requested phone calls, appointment follow-ups, reminders, message-delivery requests, call-completion summaries, recipient responses, and related communication metadata.
  • Phone call information such as call status, call duration, call direction, task context, assistant-spoken messages, recipient responses, and call-completion records.
  • Call transcript information, including live speech-to-text transcript snippets from user-requested assistant calls, assistant responses, recipient responses, appointment details, confirmation requests, and other call-related content needed to complete the requested assistant task.
  • SMS information such as SMS message content, recipient phone number, sender phone number, opt-in/opt-out status, delivery status, error codes, timestamps, and user-requested SMS task updates.
  • Technical information such as app activity, server logs, request status, delivery status, provider status, and error information used to operate, troubleshoot, and secure SentinelAI.

How We Use Information

SentinelAI uses information to provide user-requested assistant features, authenticate users, protect accounts, verify phone numbers and communication permissions, place user-requested phone calls, process live assistant-call conversations, create and store call-completion summaries, capture recipient responses during assistant calls, send transactional SMS updates to the verified user, ask the verified user for appointment approval or confirmation when needed, maintain security, prevent abuse, investigate errors, and improve service reliability.

Phone Calls, Transcripts, and SMS

When a user asks SentinelAI to place a phone call or perform a related assistant action, SentinelAI may process the call task, phone number, call status, assistant-spoken message, recipient response, call duration, and call-completion summary.

SentinelAI may use live speech processing and transcription during assistant calls so the assistant can understand the recipient, continue the conversation, summarize the result, and notify the verified user. Call transcripts may include assistant statements, recipient responses, appointment offers, confirmation requests, call outcomes, and related task details.

SentinelAI may store call transcripts, transcript snippets, and call summaries when needed to complete the requested task, provide call history, send a summary to the verified user, troubleshoot service issues, prevent abuse, or maintain account security.

SentinelAI uses SMS only for transactional messages related to the user’s own account and user-requested assistant actions. SMS messages may include call-completion summaries, delivered-message confirmations, appointment confirmation requests, recipient responses, approval requests during an assistant call, reminders, and related assistant task updates.

Mobile-number privacy: SentinelAI does not sell, rent, or share mobile phone numbers, SMS opt-in data, or SMS consent information with third parties or affiliates for marketing or promotional purposes.
Message frequency and rates: Message frequency varies based on user-requested assistant actions. Message and data rates may apply. Users may reply STOP to opt out of SMS messages and HELP for help.

Data Sharing

SentinelAI may share limited information with service providers that are necessary to operate the service, including voice-call providers, SMS providers, authentication providers, hosting providers, security providers, and infrastructure providers. Service providers may process phone numbers, SMS messages, call metadata, call transcripts, or delivery status only as needed to provide SentinelAI features.

SentinelAI does not sell personal information. SentinelAI does not share mobile numbers or SMS consent information for marketing.

Data Security

SentinelAI uses account authentication, server-side authorization, verification controls, encryption where applicable, and security monitoring to help protect user accounts and communication features. No system can guarantee complete security, but SentinelAI is designed to reduce risk by verifying users, enforcing server-side permissions, and limiting communication features to verified accounts.

User Choices

Users can disable communication features inside the SentinelAI app. Users may opt out of SMS messages by replying STOP. Users may request account or communication changes through the SentinelAI app.

Children

SentinelAI is not intended for children under 13.

Changes to This Policy

This Privacy Policy may be updated as SentinelAI features evolve. Updated versions will be posted on this page with a new effective date.

Contact

For privacy questions or support, contact SentinelAI at contact@mdsa.pro.

© 2026 SentinelAI / MDSAPro